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Organized collection of data in computing

This article is about the computing concept. For instances of the general concept, see Lists of databases.

In computing, a database is an organized collection of data or a type of data store based on the use of a database management system (DBMS), the software that interacts with end users, applications, and the database itself to capture and analyze the data. The DBMS additionally encompasses the core facilities provided to administer the database. The sum total of the database, the DBMS and the associated applications can be referred to as a database system. Often the term "database" is also used loosely to refer to any of the DBMS, the database system or an application associated with the database.

Small databases can be stored on a file system, while large databases are hosted on computer clusters or cloud storage. The design of databases spans formal techniques and practical considerations, including data modeling, efficient data representation and storage, query languages, security and privacy of sensitive data, and distributed computing issues, including supporting concurrent access and fault tolerance.

Computer scientists may classify database management systems according to the database models that they support. Relational databases became dominant in the 1980s. These model data as rows and columns in a series of tables, and the vast majority use SQL for writing and querying data. In the 2000s, non-relational databases became popular, collectively referred to as NoSQL, because they use different query languages.

Terminology and overview

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Formally, a "database" refers to a set of related data accessed through the use of a "database management system" (DBMS), which is an integrated set of computer software that allows users to interact with one or more databases and provides access to all of the data contained in the database (although restrictions may exist that limit access to particular data). The DBMS provides various functions that allow entry, storage and retrieval of large quantities of information and provides ways to manage how that information is organized.

Because of the close relationship between them, the term "database" is often used casually to refer to both a database and the DBMS used to manipulate it.

Outside the world of professional information technology, the term database is often used to refer to any collection of related data (such as a spreadsheet or a card index) as size and usage requirements typically necessitate use of a database management system.^[1]

Existing DBMSs provide various functions that allow management of a database and its data which can be classified into four main functional groups:

• Data definition – Creation, modification and removal of definitions that detail how the data is to be organized.
• Update – Insertion, modification, and deletion of the data itself.^[2]
• Retrieval – Selecting data according to specified criteria (e.g., a query, a position in a hierarchy, or a position in relation to other data) and providing that data either directly to the user, or making it available for further processing by the database itself or by other applications. The retrieved data may be made available in a more or less direct form without modification, as it is stored in the database, or in a new form obtained by altering it or combining it with existing data from the database.^[3]
• Administration – Registering and monitoring users, enforcing data security, monitoring performance, maintaining data integrity, dealing with concurrency control, and recovering information that has been corrupted by some event such as an unexpected system failure.^[4]

Both a database and its DBMS conform to the principles of a particular database model.^[5] "Database system" refers collectively to the database model, database management system, and database.^[6]

Physically, database servers are dedicated computers that hold the actual databases and run only the DBMS and related software. Database servers are usually multiprocessor computers, with generous memory and RAID disk arrays used for stable storage. Hardware database accelerators, connected to one or more servers via a high-speed channel, are also used in large-volume transaction processing environments. DBMSs are found at the heart of most database applications. DBMSs may be built around a custom multitasking kernel with built-in networking support, but modern DBMSs typically rely on a standard operating system to provide these functions.^{[citation needed]}

Since DBMSs comprise a significant market, computer and storage vendors often take into account DBMS requirements in their own development plans.^[7]

Databases and DBMSs can be categorized according to the database model(s) that they support (such as relational or XML), the type(s) of computer they run on (from a server cluster to a mobile phone), the query language(s) used to access the database (such as SQL or XQuery), and their internal engineering, which affects performance, scalability, resilience, and security.

History

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The sizes, capabilities, and performance of databases and their respective DBMSs have grown in orders of magnitude. These performance increases were enabled by the technology progress in the areas of processors, computer memory, computer storage, and computer networks. The concept of a database was made possible by the emergence of direct access storage media such as magnetic disks, which became widely available in the mid-1960s; earlier systems relied on sequential storage of data on magnetic tape. The subsequent development of database technology can be divided into three eras based on data model or structure: navigational,^[8] SQL/relational, and post-relational.

The two main early navigational data models were the hierarchical model and the CODASYL model (network model). These were characterized by the use of pointers (often physical disk addresses) to follow relationships from one record to another.

The relational model, first proposed in 1970 by Edgar F. Codd, departed from this tradition by insisting that applications should search for data by content, rather than by following links. The relational model employs sets of ledger-style tables, each used for a different type of entity. Only in the mid-1980s did computing hardware become powerful enough to allow the wide deployment of relational systems (DBMSs plus applications). By the early 1990s, however, relational systems dominated in all large-scale data processing applications, and as of 2018^[update] they remain dominant: IBM Db2, Oracle, MySQL, and Microsoft SQL Server are the most searched DBMS.^[9] The dominant database language, standardized SQL for the relational model, has influenced database languages for other data models.^{[citation needed]}

Object databases were developed in the 1980s to overcome the inconvenience of object–relational impedance mismatch, which led to the coining of the term "post-relational" and also the development of hybrid object–relational databases.

The next generation of post-relational databases in the late 2000s became known as NoSQL databases, introducing fast key–value stores and document-oriented databases. A competing "next generation" known as NewSQL databases attempted new implementations that retained the relational/SQL model while aiming to match the high performance of NoSQL compared to commercially available relational DBMSs.

1960s, navigational DBMS

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The introduction of the term database coincided with the availability of direct-access storage (disks and drums) from the mid-1960s onwards. The term represented a contrast with the tape-based systems of the past, allowing shared interactive use rather than daily batch processing. The Oxford English Dictionary cites a 1962 report by the System Development Corporation of California as the first to use the term "data-base" in a specific technical sense.^[10]

As computers grew in speed and capability, a number of general-purpose database systems emerged; by the mid-1960s a number of such systems had come into commercial use. Interest in a standard began to grow, and Charles Bachman, author of one such product, the Integrated Data Store (IDS), founded the Database Task Group within CODASYL, the group responsible for the creation and standardization of COBOL. In 1971, the Database Task Group delivered their standard, which generally became known as the CODASYL approach, and soon a number of commercial products based on this approach entered the market.

The CODASYL approach offered applications the ability to navigate around a linked data set which was formed into a large network. Applications could find records by one of three methods:

1. Use of a primary key (known as a CALC key, typically implemented by hashing)
2. Navigating relationships (called sets) from one record to another
3. Scanning all the records in a sequential order

Later systems added B-trees to provide alternate access paths. Many CODASYL databases also added a declarative query language for end users (as distinct from the navigational API). However, CODASYL databases were complex and required significant training and effort to produce useful applications.

IBM also had its own DBMS in 1966, known as Information Management System (IMS). IMS was a development of software written for the Apollo program on the System/360. IMS was generally similar in concept to CODASYL, but used a strict hierarchy for its model of data navigation instead of CODASYL's network model. Both concepts later became known as navigational databases due to the way data was accessed: the term was popularized by Bachman's 1973 Turing Award presentation The Programmer as Navigator. IMS is classified by IBM as a hierarchical database. IDMS and Cincom Systems' TOTAL databases are classified as network databases. IMS remains in use as of 2014^[update].^[11]

Edgar F. Codd worked at IBM in San Jose, California, in one of their offshoot offices that were primarily involved in the development of hard disk systems. He was unhappy with the navigational model of the CODASYL approach, notably the lack of a "search" facility. In 1970, he wrote a number of papers that outlined a new approach to database construction that eventually culminated in the groundbreaking A Relational Model of Data for Large Shared Data Banks.^[12]

In this paper, he described a new system for storing and working with large databases. Instead of records being stored in some sort of linked list of free-form records as in CODASYL, Codd's idea was to organize the data as a number of "tables", each table being used for a different type of entity. Each table would contain a fixed number of columns containing the attributes of the entity. One or more columns of each table were designated as a primary key by which the rows of the table could be uniquely identified; cross-references between tables always used these primary keys, rather than disk addresses, and queries would join tables based on these key relationships, using a set of operations based on the mathematical system of relational calculus (from which the model takes its name). Splitting the data into a set of normalized tables (or relations) aimed to ensure that each "fact" was only stored once, thus simplifying update operations. Virtual tables called views could present the data in different ways for different users, but views could not be directly updated.

Codd used mathematical terms to define the model: relations, tuples, and domains rather than tables, rows, and columns. The terminology that is now familiar came from early implementations. Codd would later criticize the tendency for practical implementations to depart from the mathematical foundations on which the model was based.

The use of primary keys (user-oriented identifiers) to represent cross-table relationships, rather than disk addresses, had two primary motivations. From an engineering perspective, it enabled tables to be relocated and resized without expensive database reorganization. But Codd was more interested in the difference in semantics: the use of explicit identifiers made it easier to define update operations with clean mathematical definitions, and it also enabled query operations to be defined in terms of the established discipline of first-order predicate calculus; because these operations have clean mathematical properties, it becomes possible to rewrite queries in provably correct ways, which is the basis of query optimization. There is no loss of expressiveness compared with the hierarchic or network models, though the connections between tables are no longer so explicit.

In the hierarchic and network models, records were allowed to have a complex internal structure. For example, the salary history of an employee might be represented as a "repeating group" within the employee record. In the relational model, the process of normalization led to such internal structures being replaced by data held in multiple tables, connected only by logical keys.

For instance, a common use of a database system is to track information about users, their name, login information, various addresses and phone numbers. In the navigational approach, all of this data would be placed in a single variable-length record. In the relational approach, the data would be normalized into a user table, an address table and a phone number table (for instance). Records would be created in these optional tables only if the address or phone numbers were actually provided.

As well as identifying rows/records using logical identifiers rather than disk addresses, Codd changed the way in which applications assembled data from multiple records. Rather than requiring applications to gather data one record at a time by navigating the links, they would use a declarative query language that expressed what data was required, rather than the access path by which it should be found. Finding an efficient access path to the data became the responsibility of the database management system, rather than the application programmer. This process, called query optimization, depended on the fact that queries were expressed in terms of mathematical logic.

Codd's paper was picked up by two people at Berkeley, Eugene Wong and Michael Stonebraker. They started a project known as INGRES using funding that had already been allocated for a geographical database project and student programmers to produce code. Beginning in 1973, INGRES delivered its first test products which were generally ready for widespread use in 1979. INGRES was similar to System R in a number of ways, including the use of a "language" for data access, known as QUEL. Over time, INGRES moved to the emerging SQL standard.

IBM itself did one test implementation of the relational model, PRTV, and a production one, Business System 12, both now discontinued. Honeywell wrote MRDS for Multics, and now there are two new implementations: Alphora Dataphor and Rel. Most other DBMS implementations usually called relational are actually SQL DBMSs.

In 1970, the University of Michigan began development of the MICRO Information Management System^[13] based on D.L. Childs' Set-Theoretic Data model.^[14][15][16] MICRO was used to manage very large data sets by the US Department of Labor, the U.S. Environmental Protection Agency, and researchers from the University of Alberta, the University of Michigan, and Wayne State University. It ran on IBM mainframe computers using the Michigan Terminal System.^[17] The system remained in production until 1998.

In the 1970s and 1980s, attempts were made to build database systems with integrated hardware and software. The underlying philosophy was that such integration would provide higher performance at a lower cost. Examples were IBM System/38, the early offering of Teradata, and the Britton Lee, Inc. database machine.

Another approach to hardware support for database management was ICL's CAFS accelerator, a hardware disk controller with programmable search capabilities. In the long term, these efforts were generally unsuccessful because specialized database machines could not keep pace with the rapid development and progress of general-purpose computers. Thus most database systems nowadays are software systems running on general-purpose hardware, using general-purpose computer data storage. However, this idea is still pursued in certain applications by some companies like Netezza and Oracle (Exadata).

IBM started working on a prototype system loosely based on Codd's concepts as System R in the early 1970s. The first version was ready in 1974/5, and work then started on multi-table systems in which the data could be split so that all of the data for a record (some of which is optional) did not have to be stored in a single large "chunk". Subsequent multi-user versions were tested by customers in 1978 and 1979, by which time a standardized query language – SQL^{[citation needed]} – had been added. Codd's ideas were establishing themselves as both workable and superior to CODASYL, pushing IBM to develop a true production version of System R, known as SQL/DS, and, later, Database 2 (IBM Db2).

Larry Ellison's Oracle Database (or more simply, Oracle) started from a different chain, based on IBM's papers on System R. Though Oracle V1 implementations were completed in 1978, it was not until Oracle Version 2 when Ellison beat IBM to market in 1979.^[18]

Stonebraker went on to apply the lessons from INGRES to develop a new database, Postgres, which is now known as PostgreSQL. PostgreSQL is often used for global mission-critical applications (the .org and .info domain name registries use it as their primary data store, as do many large companies and financial institutions).

In Sweden, Codd's paper was also read and Mimer SQL was developed in the mid-1970s at Uppsala University. In 1984, this project was consolidated into an independent enterprise.

Another data model, the entity–relationship model, emerged in 1976 and gained popularity for database design as it emphasized a more familiar description than the earlier relational model. Later on, entity–relationship constructs were retrofitted as a data modeling construct for the relational model, and the difference between the two has become irrelevant.^{[citation needed]}

The 1980s ushered in the age of desktop computing. The new computers empowered their users with spreadsheets like Lotus 1-2-3 and database software like dBASE. The dBASE product was lightweight and easy for any computer user to understand out of the box. C. Wayne Ratliff, the creator of dBASE, stated: "dBASE was different from programs like BASIC, C, FORTRAN, and COBOL in that a lot of the dirty work had already been done. The data manipulation is done by dBASE instead of by the user, so the user can concentrate on what he is doing, rather than having to mess with the dirty details of opening, reading, and closing files, and managing space allocation."^[19] dBASE was one of the top selling software titles in the 1980s and early 1990s.

The 1990s, along with a rise in object-oriented programming, saw a growth in how data in various databases were handled. Programmers and designers began to treat the data in their databases as objects. That is to say that if a person's data were in a database, that person's attributes, such as their address, phone number, and age, were now considered to belong to that person instead of being extraneous data. This allows for relations between data to be related to objects and their attributes and not to individual fields.^[20] The term "object–relational impedance mismatch" described the inconvenience of translating between programmed objects and database tables. Object databases and object–relational databases attempt to solve this problem by providing an object-oriented language (sometimes as extensions to SQL) that programmers can use as alternative to purely relational SQL. On the programming side, libraries known as object–relational mappings (ORMs) attempt to solve the same problem.

XML databases are a type of structured document-oriented database that allows querying based on XML document attributes. XML databases are mostly used in applications where the data is conveniently viewed as a collection of documents, with a structure that can vary from the very flexible to the highly rigid: examples include scientific articles, patents, tax filings, and personnel records.

NoSQL databases are often very fast, do not require fixed table schemas, avoid join operations by storing denormalized data, and are designed to scale horizontally.

In recent years, there has been a strong demand for massively distributed databases with high partition tolerance, but according to the CAP theorem, it is impossible for a distributed system to simultaneously provide consistency, availability, and partition tolerance guarantees. A distributed system can satisfy any two of these guarantees at the same time, but not all three. For that reason, many NoSQL databases are using what is called eventual consistency to provide both availability and partition tolerance guarantees with a reduced level of data consistency.

NewSQL is a class of modern relational databases that aims to provide the same scalable performance of NoSQL systems for online transaction processing (read-write) workloads while still using SQL and maintaining the ACID guarantees of a traditional database system.

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Databases are used to support internal operations of organizations and to underpin online interactions with customers and suppliers (see Enterprise software).

Databases are used to hold administrative information and more specialized data, such as engineering data or economic models. Examples include computerized library systems, flight reservation systems, computerized parts inventory systems, and many content management systems that store websites as collections of webpages in a database.

One way to classify databases involves the type of their contents, for example: bibliographic, document-text, statistical, or multimedia objects. Another way is by their application area, for example: accounting, music compositions, movies, banking, manufacturing, or insurance. A third way is by some technical aspect, such as the database structure or interface type. This section lists a few of the adjectives used to characterize different kinds of databases.

• An in-memory database is a database that primarily resides in main memory, but is typically backed-up by non-volatile computer data storage. Main memory databases are faster than disk databases, and so are often used where response time is critical, such as in telecommunications network equipment.
• An active database includes an event-driven architecture which can respond to conditions both inside and outside the database. Possible uses include security monitoring, alerting, statistics gathering and authorization. Many databases provide active database features in the form of database triggers.
• A cloud database relies on cloud technology. Both the database and most of its DBMS reside remotely, "in the cloud", while its applications are both developed by programmers and later maintained and used by end-users through a web browser and Open APIs.
• Data warehouses^{[citation needed]} archive data from operational databases and often from external sources such as market research firms. The warehouse becomes the central source of data for use by managers and other end-users who may not have access to operational data. For example, sales data might be aggregated to weekly totals and converted from internal product codes to use UPCs so that they can be compared with ACNielsen data. Some basic and essential components of data warehousing include extracting, analyzing, and mining data, transforming, loading, and managing data so as to make them available for further use.
• A deductive database combines logic programming with a relational database.
• A distributed database is one in which both the data and the DBMS span multiple computers.
• A document-oriented database is designed for storing, retrieving, and managing document-oriented, or semi structured, information. Document-oriented databases are one of the main categories of NoSQL databases.
• An embedded database system is a DBMS which is tightly integrated with an application software that requires access to stored data in such a way that the DBMS is hidden from the application's end-users and requires little or no ongoing maintenance.^[21]
• End-user databases consist of data developed by individual end-users. Examples of these are collections of documents, spreadsheets, presentations, multimedia, and other files. Several products^[which?] exist to support such databases.
• A federated database system comprises several distinct databases, each with its own DBMS. It is handled as a single database by a federated database management system (FDBMS), which transparently integrates multiple autonomous DBMSs, possibly of different types (in which case it would also be a heterogeneous database system), and provides them with an integrated conceptual view.
• Sometimes the term multi-database is used as a synonym for federated database, though it may refer to a less integrated (e.g., without an FDBMS and a managed integrated schema) group of databases that cooperate in a single application. In this case, typically middleware is used for distribution, which typically includes an atomic commit protocol (ACP), e.g., the two-phase commit protocol, to allow distributed (global) transactions across the participating databases.
• A graph database is a kind of NoSQL database that uses graph structures with nodes, edges, and properties to represent and store information. General graph databases that can store any graph are distinct from specialized graph databases such as triplestores and network databases.
• An array DBMS is a kind of NoSQL DBMS that allows modeling, storage, and retrieval of (usually large) multi-dimensional arrays such as satellite images and climate simulation output.
• In a hypertext or hypermedia database, any word or a piece of text representing an object, e.g., another piece of text, an article, a picture, or a film, can be hyperlinked to that object. Hypertext databases are particularly useful for organizing large amounts of disparate information. For example, they are useful for organizing online encyclopedias, where users can conveniently jump around the text. The World Wide Web is thus a large distributed hypertext database.
• A knowledge base (abbreviated KB, kb or Δ^[22][23]) is a special kind of database for knowledge management, providing the means for the computerized collection, organization, and retrieval of knowledge. Also a collection of data representing problems with their solutions and related experiences.

• A mobile database can be carried on or synchronized from a mobile computing device.
• Operational databases store detailed data about the operations of an organization. They typically process relatively high volumes of updates using transactions. Examples include customer databases that record contact, credit, and demographic information about a business's customers, personnel databases that hold information such as salary, benefits, skills data about employees, enterprise resource planning systems that record details about product components, parts inventory, and financial databases that keep track of the organization's money, accounting and financial dealings.
• A parallel database seeks to improve performance through parallelization for tasks such as loading data, building indexes and evaluating queries.

The major parallel DBMS architectures which are induced by the underlying hardware architecture are:

• Shared memory architecture, where multiple processors share the main memory space, as well as other data storage.
• Shared disk architecture, where each processing unit (typically consisting of multiple processors) has its own main memory, but all units share the other storage.
• Shared-nothing architecture, where each processing unit has its own main memory and other storage.

• Probabilistic databases employ fuzzy logic to draw inferences from imprecise data.
• Real-time databases process transactions fast enough for the result to come back and be acted on right away.
• A spatial database can store the data with multidimensional features. The queries on such data include location-based queries, like "Where is the closest hotel in my area?".
• A temporal database has built-in time aspects, for example a temporal data model and a temporal version of SQL. More specifically the temporal aspects usually include valid-time and transaction-time.
• A terminology-oriented database builds upon an object-oriented database, often customized for a specific field.
• An unstructured data database is intended to store in a manageable and protected way diverse objects that do not fit naturally and conveniently in common databases. It may include email messages, documents, journals, multimedia objects, etc. The name may be misleading since some objects can be highly structured. However, the entire possible object collection does not fit into a predefined structured framework. Most established DBMSs now support unstructured data in various ways, and new dedicated DBMSs are emerging.

Connolly and Begg define database management system (DBMS) as a "software system that enables users to define, create, maintain and control access to the database."^[24] Examples of DBMS's include MySQL, MariaDB, PostgreSQL, Microsoft SQL Server, Oracle Database, and Microsoft Access.

The DBMS acronym is sometimes extended to indicate the underlying database model, with RDBMS for the relational, OODBMS for the object (oriented) and ORDBMS for the object–relational model. Other extensions can indicate some other characteristics, such as DDBMS for a distributed database management systems.

The functionality provided by a DBMS can vary enormously. The core functionality is the storage, retrieval and update of data. Codd proposed the following functions and services a fully-fledged general purpose DBMS should provide:^[25]

• Data storage, retrieval and update
• User accessible catalog or data dictionary describing the metadata
• Support for transactions and concurrency
• Facilities for recovering the database should it become damaged
• Support for authorization of access and update of data
• Access support from remote locations
• Enforcing constraints to ensure data in the database abides by certain rules

It is also generally to be expected the DBMS will provide a set of utilities for such purposes as may be necessary to administer the database effectively, including import, export, monitoring, defragmentation and analysis utilities.^[26] The core part of the DBMS interacting between the database and the application interface sometimes referred to as the database engine.

Often DBMSs will have configuration parameters that can be statically and dynamically tuned, for example the maximum amount of main memory on a server the database can use. The trend is to minimize the amount of manual configuration, and for cases such as embedded databases the need to target zero-administration is paramount.

The large major enterprise DBMSs have tended to increase in size and functionality and have involved up to thousands of human years of development effort throughout their lifetime.^[a]

Early multi-user DBMS typically only allowed for the application to reside on the same computer with access via terminals or terminal emulation software. The client–server architecture was a development where the application resided on a client desktop and the database on a server allowing the processing to be distributed. This evolved into a multitier architecture incorporating application servers and web servers with the end user interface via a web browser with the database only directly connected to the adjacent tier.^[28]

A general-purpose DBMS will provide public application programming interfaces (API) and optionally a processor for database languages such as SQL to allow applications to be written to interact with and manipulate the database. A special purpose DBMS may use a private API and be specifically customized and linked to a single application. For example, an email system performs many of the functions of a general-purpose DBMS such as message insertion, message deletion, attachment handling, blocklist lookup, associating messages an email address and so forth however these functions are limited to what is required to handle email.

External interaction with the database will be via an application program that interfaces with the DBMS.^[29] This can range from a database tool that allows users to execute SQL queries textually or graphically, to a website that happens to use a database to store and search information.

A programmer will code interactions to the database (sometimes referred to as a datasource) via an application program interface (API) or via a database language. The particular API or language chosen will need to be supported by DBMS, possibly indirectly via a preprocessor or a bridging API. Some API's aim to be database independent, ODBC being a commonly known example. Other common API's include JDBC and ADO.NET.

Database languages are special-purpose languages, which allow one or more of the following tasks, sometimes distinguished as sublanguages:

• Data control language (DCL) – controls access to data;
• Data definition language (DDL) – defines data types such as creating, altering, or dropping tables and the relationships among them;
• Data manipulation language (DML) – performs tasks such as inserting, updating, or deleting data occurrences;
• Data query language (DQL) – allows searching for information and computing derived information.

Database languages are specific to a particular data model. Notable examples include:

• SQL combines the roles of data definition, data manipulation, and query in a single language. It was one of the first commercial languages for the relational model, although it departs in some respects from the relational model as described by Codd (for example, the rows and columns of a table can be ordered). SQL became a standard of the American National Standards Institute (ANSI) in 1986, and of the International Organization for Standardization (ISO) in 1987. The standards have been regularly enhanced since and are supported (with varying degrees of conformance) by all mainstream commercial relational DBMSs.^[30][31]
• OQL is an object model language standard (from the Object Data Management Group). It has influenced the design of some of the newer query languages like JDOQL and EJB QL.
• XQuery is a standard XML query language implemented by XML database systems such as MarkLogic and eXist, by relational databases with XML capability such as Oracle and Db2, and also by in-memory XML processors such as Saxon.
• SQL/XML combines XQuery with SQL.^[32]

A database language may also incorporate features like:

• DBMS-specific configuration and storage engine management
• Computations to modify query results, like counting, summing, averaging, sorting, grouping, and cross-referencing
• Constraint enforcement (e.g. in an automotive database, only allowing one engine type per car)
• Application programming interface version of the query language, for programmer convenience

Database storage is the container of the physical materialization of a database. It comprises the internal (physical) level in the database architecture. It also contains all the information needed (e.g., metadata, "data about the data", and internal data structures) to reconstruct the conceptual level and external level from the internal level when needed. Databases as digital objects contain three layers of information which must be stored: the data, the structure, and the semantics. Proper storage of all three layers is needed for future preservation and longevity of the database.^[33] Putting data into permanent storage is generally the responsibility of the database engine a.k.a. "storage engine". Though typically accessed by a DBMS through the underlying operating system (and often using the operating systems' file systems as intermediates for storage layout), storage properties and configuration settings are extremely important for the efficient operation of the DBMS, and thus are closely maintained by database administrators. A DBMS, while in operation, always has its database residing in several types of storage (e.g., memory and external storage). The database data and the additional needed information, possibly in very large amounts, are coded into bits. Data typically reside in the storage in structures that look completely different from the way the data look at the conceptual and external levels, but in ways that attempt to optimize (the best possible) these levels' reconstruction when needed by users and programs, as well as for computing additional types of needed information from the data (e.g., when querying the database).

Some DBMSs support specifying which character encoding was used to store data, so multiple encodings can be used in the same database.

Various low-level database storage structures are used by the storage engine to serialize the data model so it can be written to the medium of choice. Techniques such as indexing may be used to improve performance. Conventional storage is row-oriented, but there are also column-oriented and correlation databases.

Often storage redundancy is employed to increase performance. A common example is storing materialized views, which consist of frequently needed external views or query results. Storing such views saves the expensive computing them each time they are needed. The downsides of materialized views are the overhead incurred when updating them to keep them synchronized with their original updated database data, and the cost of storage redundancy.

Occasionally a database employs storage redundancy by database objects replication (with one or more copies) to increase data availability (both to improve performance of simultaneous multiple end-user accesses to the same database object, and to provide resiliency in a case of partial failure of a distributed database). Updates of a replicated object need to be synchronized across the object copies. In many cases, the entire database is replicated.

With data virtualization, the data used remains in its original locations and real-time access is established to allow analytics across multiple sources. This can aid in resolving some technical difficulties such as compatibility problems when combining data from various platforms, lowering the risk of error caused by faulty data, and guaranteeing that the newest data is used. Furthermore, avoiding the creation of a new database containing personal information can make it easier to comply with privacy regulations. However, with data virtualization, the connection to all necessary data sources must be operational as there is no local copy of the data, which is one of the main drawbacks of the approach.^[34]

This article appears to contradict the article Database security. Please discuss at the talk page and do not remove this message until the contradictions are resolved. (March 2013)

Database security deals with all various aspects of protecting the database content, its owners, and its users. It ranges from protection from intentional unauthorized database uses to unintentional database accesses by unauthorized entities (e.g., a person or a computer program).

Database access control deals with controlling who (a person or a certain computer program) are allowed to access what information in the database. The information may comprise specific database objects (e.g., record types, specific records, data structures), certain computations over certain objects (e.g., query types, or specific queries), or using specific access paths to the former (e.g., using specific indexes or other data structures to access information). Database access controls are set by special authorized (by the database owner) personnel that uses dedicated protected security DBMS interfaces.

This may be managed directly on an individual basis, or by the assignment of individuals and privileges to groups, or (in the most elaborate models) through the assignment of individuals and groups to roles which are then granted entitlements. Data security prevents unauthorized users from viewing or updating the database. Using passwords, users are allowed access to the entire database or subsets of it called "subschemas". For example, an employee database can contain all the data about an individual employee, but one group of users may be authorized to view only payroll data, while others are allowed access to only work history and medical data. If the DBMS provides a way to interactively enter and update the database, as well as interrogate it, this capability allows for managing personal databases.

Data security in general deals with protecting specific chunks of data, both physically (i.e., from corruption, or destruction, or removal; e.g., see physical security), or the interpretation of them, or parts of them to meaningful information (e.g., by looking at the strings of bits that they comprise, concluding specific valid credit-card numbers; e.g., see data encryption).

Change and access logging records who accessed which attributes, what was changed, and when it was changed. Logging services allow for a forensic database audit later by keeping a record of access occurrences and changes. Sometimes application-level code is used to record changes rather than leaving this in the database. Monitoring can be set up to attempt to detect security breaches. Therefore, organizations must take database security seriously because of the many benefits it provides. Organizations will be safeguarded from security breaches and hacking activities like firewall intrusion, virus spread, and ransom ware. This helps in protecting the company's essential information, which cannot be shared with outsiders at any cause.^[35]

Database transactions can be used to introduce some level of fault tolerance and data integrity after recovery from a crash. A database transaction is a unit of work, typically encapsulating a number of operations over a database (e.g., reading a database object, writing, acquiring or releasing a lock, etc.), an abstraction supported in database and also other systems. Each transaction has well defined boundaries in terms of which program/code executions are included in that transaction (determined by the transaction's programmer via special transaction commands).

The acronym ACID describes some ideal properties of a database transaction: atomicity, consistency, isolation, and durability.

A database built with one DBMS is not portable to another DBMS (i.e., the other DBMS cannot run it). However, in some situations, it is desirable to migrate a database from one DBMS to another. The reasons are primarily economical (different DBMSs may have different total costs of ownership or TCOs), functional, and operational (different DBMSs may have different capabilities). The migration involves the database's transformation from one DBMS type to another. The transformation should maintain (if possible) the database related application (i.e., all related application programs) intact. Thus, the database's conceptual and external architectural levels should be maintained in the transformation. It may be desired that also some aspects of the architecture internal level are maintained. A complex or large database migration may be a complicated and costly (one-time) project by itself, which should be factored into the decision to migrate. This is in spite of the fact that tools may exist to help migration between specific DBMSs. Typically, a DBMS vendor provides tools to help import databases from other popular DBMSs.

After designing a database for an application, the next stage is building the database. Typically, an appropriate general-purpose DBMS can be selected to be used for this purpose. A DBMS provides the needed user interfaces to be used by database administrators to define the needed application's data structures within the DBMS's respective data model. Other user interfaces are used to select needed DBMS parameters (like security related, storage allocation parameters, etc.).

When the database is ready (all its data structures and other needed components are defined), it is typically populated with initial application's data (database initialization, which is typically a distinct project; in many cases using specialized DBMS interfaces that support bulk insertion) before making it operational. In some cases, the database becomes operational while empty of application data, and data are accumulated during its operation.

After the database is created, initialized and populated it needs to be maintained. Various database parameters may need changing and the database may need to be tuned (tuning) for better performance; application's data structures may be changed or added, new related application programs may be written to add to the application's functionality, etc.

Sometimes it is desired to bring a database back to a previous state (for many reasons, e.g., cases when the database is found corrupted due to a software error, or if it has been updated with erroneous data). To achieve this, a backup operation is done occasionally or continuously, where each desired database state (i.e., the values of its data and their embedding in database's data structures) is kept within dedicated backup files (many techniques exist to do this effectively). When it is decided by a database administrator to bring the database back to this state (e.g., by specifying this state by a desired point in time when the database was in this state), these files are used to restore that state.

Static analysis techniques for software verification can be applied also in the scenario of query languages. In particular, the *Abstract interpretation framework has been extended to the field of query languages for relational databases as a way to support sound approximation techniques.^[36] The semantics of query languages can be tuned according to suitable abstractions of the concrete domain of data. The abstraction of relational database systems has many interesting applications, in particular, for security purposes, such as fine-grained access control, watermarking, etc.

Other DBMS features might include:

• Database logs – This helps in keeping a history of the executed functions.
• Graphics component for producing graphs and charts, especially in a data warehouse system.
• Query optimizer – Performs query optimization on every query to choose an efficient query plan (a partial order (tree) of operations) to be executed to compute the query result. May be specific to a particular storage engine.
• Tools or hooks for database design, application programming, application program maintenance, database performance analysis and monitoring, database configuration monitoring, DBMS hardware configuration (a DBMS and related database may span computers, networks, and storage units) and related database mapping (especially for a distributed DBMS), storage allocation and database layout monitoring, storage migration, etc.

Increasingly, there are calls for a single system that incorporates all of these core functionalities into the same build, test, and deployment framework for database management and source control. Borrowing from other developments in the software industry, some market such offerings as "DevOps for database".^[37]

The first task of a database designer is to produce a conceptual data model that reflects the structure of the information to be held in the database. A common approach to this is to develop an entity–relationship model, often with the aid of drawing tools. Another popular approach is the Unified Modeling Language. A successful data model will accurately reflect the possible state of the external world being modeled: for example, if people can have more than one phone number, it will allow this information to be captured. Designing a good conceptual data model requires a good understanding of the application domain; it typically involves asking deep questions about the things of interest to an organization, like "can a customer also be a supplier?", or "if a product is sold with two different forms of packaging, are those the same product or different products?", or "if a plane flies from New York to Dubai via Frankfurt, is that one flight or two (or maybe even three)?". The answers to these questions establish definitions of the terminology used for entities (customers, products, flights, flight segments) and their relationships and attributes.

Producing the conceptual data model sometimes involves input from business processes, or the analysis of workflow in the organization. This can help to establish what information is needed in the database, and what can be left out. For example, it can help when deciding whether the database needs to hold historic data as well as current data.

Having produced a conceptual data model that users are happy with, the next stage is to translate this into a schema that implements the relevant data structures within the database. This process is often called logical database design, and the output is a logical data model expressed in the form of a schema. Whereas the conceptual data model is (in theory at least) independent of the choice of database technology, the logical data model will be expressed in terms of a particular database model supported by the chosen DBMS. (The terms data model and database model are often used interchangeably, but in this article we use data model for the design of a specific database, and database model for the modeling notation used to express that design).

The most popular database model for general-purpose databases is the relational model, or more precisely, the relational model as represented by the SQL language. The process of creating a logical database design using this model uses a methodical approach known as normalization. The goal of normalization is to ensure that each elementary "fact" is only recorded in one place, so that insertions, updates, and deletions automatically maintain consistency.

The final stage of database design is to make the decisions that affect performance, scalability, recovery, security, and the like, which depend on the particular DBMS. This is often called physical database design, and the output is the physical data model. A key goal during this stage is data independence, meaning that the decisions made for performance optimization purposes should be invisible to end-users and applications. There are two types of data independence: Physical data independence and logical data independence. Physical design is driven mainly by performance requirements, and requires a good knowledge of the expected workload and access patterns, and a deep understanding of the features offered by the chosen DBMS.

Another aspect of physical database design is security. It involves both defining access control to database objects as well as defining security levels and methods for the data itself.

A database model is a type of data model that determines the logical structure of a database and fundamentally determines in which manner data can be stored, organized, and manipulated. The most popular example of a database model is the relational model (or the SQL approximation of relational), which uses a table-based format.

Common logical data models for databases include:

• Navigational databases
  • Hierarchical database model
  • Network model
  • Graph database
• Relational model
• Entity–relationship model
  • Enhanced entity–relationship model
• Object model
• Document model
• Entity–attribute–value model
• Star schema

An object–relational database combines the two related structures.

Physical data models include:

• Inverted index
• Flat file

Other models include:

• Multidimensional model
• Array model
• Multivalue model

Specialized models are optimized for particular types of data:

• XML database
• Semantic model
• Content store
• Event store
• Time series model

A database management system provides three views of the database data:

• The external level defines how each group of end-users sees the organization of data in the database. A single database can have any number of views at the external level.
• The conceptual level (or logical level) unifies the various external views into a compatible global view.^[39] It provides the synthesis of all the external views. It is out of the scope of the various database end-users, and is rather of interest to database application developers and database administrators.
• The internal level (or physical level) is the internal organization of data inside a DBMS. It is concerned with cost, performance, scalability and other operational matters. It deals with storage layout of the data, using storage structures such as indexes to enhance performance. Occasionally it stores data of individual views (materialized views), computed from generic data, if performance justification exists for such redundancy. It balances all the external views' performance requirements, possibly conflicting, in an attempt to optimize overall performance across all activities.

While there is typically only one conceptual and internal view of the data, there can be any number of different external views. This allows users to see database information in a more business-related way rather than from a technical, processing viewpoint. For example, a financial department of a company needs the payment details of all employees as part of the company's expenses, but does not need details about employees that are in the interest of the human resources department. Thus different departments need different views of the company's database.

The three-level database architecture relates to the concept of data independence which was one of the major initial driving forces of the relational model.^[39] The idea is that changes made at a certain level do not affect the view at a higher level. For example, changes in the internal level do not affect application programs written using conceptual level interfaces, which reduces the impact of making physical changes to improve performance.

The conceptual view provides a level of indirection between internal and external. On the one hand it provides a common view of the database, independent of different external view structures, and on the other hand it abstracts away details of how the data are stored or managed (internal level). In principle every level, and even every external view, can be presented by a different data model. In practice usually a given DBMS uses the same data model for both the external and the conceptual levels (e.g., relational model). The internal level, which is hidden inside the DBMS and depends on its implementation, requires a different level of detail and uses its own types of data structure types.

Database technology has been an active research topic since the 1960s, both in academia and in the research and development groups of companies (for example IBM Research). Research activity includes theory and development of prototypes. Notable research topics have included models, the atomic transaction concept, related concurrency control techniques, query languages and query optimization methods, RAID, and more.

The database research area has several dedicated academic journals (for example, ACM Transactions on Database Systems-TODS, Data and Knowledge Engineering-DKE) and annual conferences (e.g., ACM SIGMOD, ACM PODS, VLDB, IEEE ICDE).

• Ling Liu and Tamer M. Özsu (Eds.) (2009). "Encyclopedia of Database Systems, 4100 p. 60 illus. ISBN 978-0-387-49616-0.
• Gray, J. and Reuter, A. Transaction Processing: Concepts and Techniques, 1st edition, Morgan Kaufmann Publishers, 1992.
• Kroenke, David M. and David J. Auer. Database Concepts. 3rd ed. New York: Prentice, 2007.
• Raghu Ramakrishnan and Johannes Gehrke, Database Management Systems.
• Abraham Silberschatz, Henry F. Korth, S. Sudarshan, Database System Concepts.
• Lightstone, S.; Teorey, T.; Nadeau, T. (2007). Physical Database Design: the database professional's guide to exploiting indexes, views, storage, and more. Morgan Kaufmann Press. ISBN 978-0-12-369389-1.
• Teorey, T.; Lightstone, S. and Nadeau, T. Database Modeling & Design: Logical Design, 4th edition, Morgan Kaufmann Press, 2005. ISBN 0-12-685352-5.
• CMU Database courses playlist
• MIT OCW 6.830 | Fall 2010 | Database Systems
• Berkeley CS W186

• DB File extension – information about files with the DB extension

The World Wide Web (WWW or simply the Web) is an information system that enables content sharing over the Internet through user-friendly ways meant to appeal to users beyond IT specialists and hobbyists.^[1] It allows documents and other web resources to be accessed over the Internet according to specific rules of the Hypertext Transfer Protocol (HTTP).^[2]

The Web was invented by English computer scientist Tim Berners-Lee while at CERN in 1989 and opened to the public in 1993. It was conceived as a "universal linked information system".^[3][4][5] Documents and other media content are made available to the network through web servers and can be accessed by programs such as web browsers. Servers and resources on the World Wide Web are identified and located through character strings called uniform resource locators (URLs).

The original and still very common document type is a web page formatted in Hypertext Markup Language (HTML). This markup language supports plain text, images, embedded video and audio contents, and scripts (short programs) that implement complex user interaction. The HTML language also supports hyperlinks (embedded URLs) which provide immediate access to other web resources. Web navigation, or web surfing, is the common practice of following such hyperlinks across multiple websites. Web applications are web pages that function as application software. The information in the Web is transferred across the Internet using HTTP. Multiple web resources with a common theme and usually a common domain name make up a website. A single web server may provide multiple websites, while some websites, especially the most popular ones, may be provided by multiple servers. Website content is provided by a myriad of companies, organizations, government agencies, and individual users; and comprises an enormous amount of educational, entertainment, commercial, and government information.

The Web has become the world's dominant information systems platform.^[6][7][8][9] It is the primary tool that billions of people worldwide use to interact with the Internet.^[2]

The Web was invented by English computer scientist Tim Berners-Lee while working at CERN.^[10][11] He was motivated by the problem of storing, updating, and finding documents and data files in that large and constantly changing organization, as well as distributing them to collaborators outside CERN. In his design, Berners-Lee dismissed the common tree structure approach, used for instance in the existing CERNDOC documentation system and in the Unix filesystem, as well as approaches that relied in tagging files with keywords, as in the VAX/NOTES system. Instead he adopted concepts he had put into practice with his private ENQUIRE system (1980) built at CERN. When he became aware of Ted Nelson's hypertext model (1965), in which documents can be linked in unconstrained ways through hyperlinks associated with "hot spots" embedded in the text, it helped to confirm the validity of his concept.^[12][13]

The model was later popularized by Apple's HyperCard system. Unlike Hypercard, Berners-Lee's new system from the outset was meant to support links between multiple databases on independent computers, and to allow simultaneous access by many users from any computer on the Internet. He also specified that the system should eventually handle other media besides text, such as graphics, speech, and video. Links could refer to mutable data files, or even fire up programs on their server computer. He also conceived "gateways" that would allow access through the new system to documents organized in other ways (such as traditional computer file systems or the Usenet). Finally, he insisted that the system should be decentralized, without any central control or coordination over the creation of links.^{[4][14][10][11]}

Berners-Lee submitted a proposal to CERN in May 1989, without giving the system a name.^[4] He got a working system implemented by the end of 1990, including a browser called WorldWideWeb (which became the name of the project and of the network) and an HTTP server running at CERN. As part of that development he defined the first version of the HTTP protocol, the basic URL syntax, and implicitly made HTML the primary document format.^[15] The technology was released outside CERN to other research institutions starting in January 1991, and then to the whole Internet on 23 August 1991. The Web was a success at CERN, and began to spread to other scientific and academic institutions. Within the next two years, there were 50 websites created.^[16][17]

CERN made the Web protocol and code available royalty free in 1993, enabling its widespread use.^[18][19] After the NCSA released the Mosaic web browser later that year, the Web's popularity grew rapidly as thousands of websites sprang up in less than a year.^[20][21] Mosaic was a graphical browser that could display inline images and submit forms that were processed by the HTTPd server.^[22][23] Marc Andreessen and Jim Clark founded Netscape the following year and released the Navigator browser, which introduced Java and JavaScript to the Web. It quickly became the dominant browser. Netscape became a public company in 1995 which triggered a frenzy for the Web and started the dot-com bubble.^[24] Microsoft responded by developing its own browser, Internet Explorer, starting the browser wars. By bundling it with Windows, it became the dominant browser for 14 years.^[25]

Berners-Lee founded the World Wide Web Consortium (W3C) which created XML in 1996 and recommended replacing HTML with stricter XHTML.^[26] In the meantime, developers began exploiting an IE feature called XMLHttpRequest to make Ajax applications and launched the Web 2.0 revolution. Mozilla, Opera, and Apple rejected XHTML and created the WHATWG which developed HTML5.^[27] In 2009, the W3C conceded and abandoned XHTML.^[28] In 2019, it ceded control of the HTML specification to the WHATWG.^[29]

The World Wide Web has been central to the development of the Information Age and is the primary tool billions of people use to interact on the Internet.^{[30][31][32][9]}

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Tim Berners-Lee states that World Wide Web is officially spelled as three separate words, each capitalised, with no intervening hyphens.^[33] Nonetheless, it is often called simply the Web, and also often the web; see Capitalization of Internet for details. In Mandarin Chinese, World Wide Web is commonly translated via a phono-semantic matching to wàn wéi wǎng (万维网), which satisfies www and literally means "10,000-dimensional net", a translation that reflects the design concept and proliferation of the World Wide Web.

Use of the www prefix has been declining, especially when web applications sought to brand their domain names and make them easily pronounceable. As the mobile Web grew in popularity,^{[citation needed]} services like Gmail.com, Outlook.com, Myspace.com, Facebook.com and Twitter.com are most often mentioned without adding "www." (or, indeed, ".com") to the domain.^[34]

In English, www is usually read as double-u double-u double-u.^[35] Some users pronounce it dub-dub-dub, particularly in New Zealand.^[36] Stephen Fry, in his "Podgrams" series of podcasts, pronounces it wuh wuh wuh.^[37] The English writer Douglas Adams once quipped in The Independent on Sunday (1999): "The World Wide Web is the only thing I know of whose shortened form takes three times longer to say than what it's short for".^[38]

The terms Internet and World Wide Web are often used without much distinction. However, the two terms do not mean the same thing. The Internet is a global system of computer networks interconnected through telecommunications and optical networking. In contrast, the World Wide Web is a global collection of documents and other resources, linked by hyperlinks and URIs. Web resources are accessed using HTTP or HTTPS, which are application-level Internet protocols that use the Internet transport protocols.^[2]

Viewing a web page on the World Wide Web normally begins either by typing the URL of the page into a web browser or by following a hyperlink to that page or resource. The web browser then initiates a series of background communication messages to fetch and display the requested page. In the 1990s, using a browser to view web pages—and to move from one web page to another through hyperlinks—came to be known as 'browsing,' 'web surfing' (after channel surfing), or 'navigating the Web'. Early studies of this new behaviour investigated user patterns in using web browsers. One study, for example, found five user patterns: exploratory surfing, window surfing, evolved surfing, bounded navigation and targeted navigation.^[39]

The following example demonstrates the functioning of a web browser when accessing a page at the URL http://example.org/home.html. The browser resolves the server name of the URL (example.org) into an Internet Protocol address using the globally distributed Domain Name System (DNS). This lookup returns an IP address such as 203.0.113.4 or 2001:db8:2e::7334. The browser then requests the resource by sending an HTTP request across the Internet to the computer at that address. It requests service from a specific TCP port number that is well known for the HTTP service so that the receiving host can distinguish an HTTP request from other network protocols it may be servicing. HTTP normally uses port number 80 and for HTTPS it normally uses port number 443. The content of the HTTP request can be as simple as two lines of text:

GET /home.html HTTP/1.1
Host: example.org

The computer receiving the HTTP request delivers it to web server software listening for requests on port 80. If the web server can fulfil the request it sends an HTTP response back to the browser indicating success:

HTTP/1.1 200 OK
Content-Type: text/html; charset=UTF-8

followed by the content of the requested page. Hypertext Markup Language (HTML) for a basic web page might look like this:

<html>
  <head>
    <title>Example.org – The World Wide Web</title>
  </head>
  <body>
    <p>The World Wide Web, abbreviated as WWW and commonly known ...</p>
  </body>
</html>

The web browser parses the HTML and interprets the markup (<title>, <p> for paragraph, and such) that surrounds the words to format the text on the screen. Many web pages use HTML to reference the URLs of other resources such as images, other embedded media, scripts that affect page behaviour, and Cascading Style Sheets that affect page layout. The browser makes additional HTTP requests to the web server for these other Internet media types. As it receives their content from the web server, the browser progressively renders the page onto the screen as specified by its HTML and these additional resources.

Hypertext Markup Language (HTML) is the standard markup language for creating web pages and web applications. With Cascading Style Sheets (CSS) and JavaScript, it forms a triad of cornerstone technologies for the World Wide Web.^[40]

Web browsers receive HTML documents from a web server or from local storage and render the documents into multimedia web pages. HTML describes the structure of a web page semantically and originally included cues for the appearance of the document.

HTML elements are the building blocks of HTML pages. With HTML constructs, images and other objects such as interactive forms may be embedded into the rendered page. HTML provides a means to create structured documents by denoting structural semantics for text such as headings, paragraphs, lists, links, quotes and other items. HTML elements are delineated by tags, written using angle brackets. Tags such as <img /> and <input /> directly introduce content into the page. Other tags such as <p> surround and provide information about document text and may include other tags as sub-elements. Browsers do not display the HTML tags, but use them to interpret the content of the page.

HTML can embed programs written in a scripting language such as JavaScript, which affects the behaviour and content of web pages. Inclusion of CSS defines the look and layout of content. The World Wide Web Consortium (W3C), maintainer of both the HTML and the CSS standards, has encouraged the use of CSS over explicit presentational HTML since 1997.^[update][41]

Most web pages contain hyperlinks to other related pages and perhaps to downloadable files, source documents, definitions and other web resources. In the underlying HTML, a hyperlink looks like this: <a href="http://example.org/home.html">Example.org Homepage</a>.

Such a collection of useful, related resources, interconnected via hypertext links is dubbed a web of information. Publication on the Internet created what Tim Berners-Lee first called the WorldWideWeb (in its original CamelCase, which was subsequently discarded) in November 1990.^[42]

The hyperlink structure of the web is described by the webgraph: the nodes of the web graph correspond to the web pages (or URLs) the directed edges between them to the hyperlinks. Over time, many web resources pointed to by hyperlinks disappear, relocate, or are replaced with different content. This makes hyperlinks obsolete, a phenomenon referred to in some circles as link rot, and the hyperlinks affected by it are often called "dead" links. The ephemeral nature of the Web has prompted many efforts to archive websites. The Internet Archive, active since 1996, is the best known of such efforts.

Many hostnames used for the World Wide Web begin with www because of the long-standing practice of naming Internet hosts according to the services they provide. The hostname of a web server is often www, in the same way that it may be ftp for an FTP server, and news or nntp for a Usenet news server. These hostnames appear as Domain Name System (DNS) or subdomain names, as in www.example.com. The use of www is not required by any technical or policy standard and many websites do not use it; the first web server was nxoc01.cern.ch.^[43] According to Paolo Palazzi, who worked at CERN along with Tim Berners-Lee, the popular use of www as subdomain was accidental; the World Wide Web project page was intended to be published at www.cern.ch while info.cern.ch was intended to be the CERN home page; however the DNS records were never switched, and the practice of prepending www to an institution's website domain name was subsequently copied.^{[44][better source needed]} Many established websites still use the prefix, or they employ other subdomain names such as www2, secure or en for special purposes. Many such web servers are set up so that both the main domain name (e.g., example.com) and the www subdomain (e.g., www.example.com) refer to the same site; others require one form or the other, or they may map to different web sites. The use of a subdomain name is useful for load balancing incoming web traffic by creating a CNAME record that points to a cluster of web servers. Since, currently^{[as of?]}, only a subdomain can be used in a CNAME, the same result cannot be achieved by using the bare domain root.^{[45][dubious – discuss]}

When a user submits an incomplete domain name to a web browser in its address bar input field, some web browsers automatically try adding the prefix "www" to the beginning of it and possibly ".com", ".org" and ".net" at the end, depending on what might be missing. For example, entering "microsoft" may be transformed to http://www.microsoft.com/ and "openoffice" to http://www.openoffice.org. This feature started appearing in early versions of Firefox, when it still had the working title 'Firebird' in early 2003, from an earlier practice in browsers such as Lynx.^{[46] [unreliable source?]} It is reported that Microsoft was granted a US patent for the same idea in 2008, but only for mobile devices.^[47]

The scheme specifiers http:// and https:// at the start of a web URI refer to Hypertext Transfer Protocol or HTTP Secure, respectively. They specify the communication protocol to use for the request and response. The HTTP protocol is fundamental to the operation of the World Wide Web, and the added encryption layer in HTTPS is essential when browsers send or retrieve confidential data, such as passwords or banking information. Web browsers usually automatically prepend http:// to user-entered URIs, if omitted.

A web page (also written as webpage) is a document that is suitable for the World Wide Web and web browsers. A web browser displays a web page on a monitor or mobile device.

The term web page usually refers to what is visible, but may also refer to the contents of the computer file itself, which is usually a text file containing hypertext written in HTML or a comparable markup language. Typical web pages provide hypertext for browsing to other web pages via hyperlinks, often referred to as links. Web browsers will frequently have to access multiple web resource elements, such as reading style sheets, scripts, and images, while presenting each web page.

On a network, a web browser can retrieve a web page from a remote web server. The web server may restrict access to a private network such as a corporate intranet. The web browser uses the Hypertext Transfer Protocol (HTTP) to make such requests to the web server.

A static web page is delivered exactly as stored, as web content in the web server's file system. In contrast, a dynamic web page is generated by a web application, usually driven by server-side software. Dynamic web pages are used when each user may require completely different information, for example, bank websites, web email etc.

A static web page (sometimes called a flat page/stationary page) is a web page that is delivered to the user exactly as stored, in contrast to dynamic web pages which are generated by a web application.

Consequently, a static web page displays the same information for all users, from all contexts, subject to modern capabilities of a web server to negotiate content-type or language of the document where such versions are available and the server is configured to do so.

A server-side dynamic web page is a web page whose construction is controlled by an application server processing server-side scripts. In server-side scripting, parameters determine how the assembly of every new web page proceeds, including the setting up of more client-side processing.

A client-side dynamic web page processes the web page using JavaScript running in the browser. JavaScript programs can interact with the document via Document Object Model, or DOM, to query page state and alter it. The same client-side techniques can then dynamically update or change the DOM in the same way.

A dynamic web page is then reloaded by the user or by a computer program to change some variable content. The updating information could come from the server, or from changes made to that page's DOM. This may or may not truncate the browsing history or create a saved version to go back to, but a dynamic web page update using Ajax technologies will neither create a page to go back to nor truncate the web browsing history forward of the displayed page. Using Ajax technologies the end user gets one dynamic page managed as a single page in the web browser while the actual web content rendered on that page can vary. The Ajax engine sits only on the browser requesting parts of its DOM, the DOM, for its client, from an application server.

Dynamic HTML, or DHTML, is the umbrella term for technologies and methods used to create web pages that are not static web pages, though it has fallen out of common use since the popularization of AJAX, a term which is now itself rarely used.^{[citation needed]} Client-side-scripting, server-side scripting, or a combination of these make for the dynamic web experience in a browser.

JavaScript is a scripting language that was initially developed in 1995 by Brendan Eich, then of Netscape, for use within web pages.^[48] The standardised version is ECMAScript.^[48] To make web pages more interactive, some web applications also use JavaScript techniques such as Ajax (asynchronous JavaScript and XML). Client-side script is delivered with the page that can make additional HTTP requests to the server, either in response to user actions such as mouse movements or clicks, or based on elapsed time. The server's responses are used to modify the current page rather than creating a new page with each response, so the server needs only to provide limited, incremental information. Multiple Ajax requests can be handled at the same time, and users can interact with the page while data is retrieved. Web pages may also regularly poll the server to check whether new information is available.^[49]

A website^[50] is a collection of related web resources including web pages, multimedia content, typically identified with a common domain name, and published on at least one web server. Notable examples are wikipedia.org, google.com, and amazon.com.

A website may be accessible via a public Internet Protocol (IP) network, such as the Internet, or a private local area network (LAN), by referencing a uniform resource locator (URL) that identifies the site.

Websites can have many functions and can be used in various fashions; a website can be a personal website, a corporate website for a company, a government website, an organization website, etc. Websites are typically dedicated to a particular topic or purpose, ranging from entertainment and social networking to providing news and education. All publicly accessible websites collectively constitute the World Wide Web, while private websites, such as a company's website for its employees, are typically a part of an intranet.

Web pages, which are the building blocks of websites, are documents, typically composed in plain text interspersed with formatting instructions of Hypertext Markup Language (HTML, XHTML). They may incorporate elements from other websites with suitable markup anchors. Web pages are accessed and transported with the Hypertext Transfer Protocol (HTTP), which may optionally employ encryption (HTTP Secure, HTTPS) to provide security and privacy for the user. The user's application, often a web browser, renders the page content according to its HTML markup instructions onto a display terminal.

Hyperlinking between web pages conveys to the reader the site structure and guides the navigation of the site, which often starts with a home page containing a directory of the site web content. Some websites require user registration or subscription to access content. Examples of subscription websites include many business sites, news websites, academic journal websites, gaming websites, file-sharing websites, message boards, web-based email, social networking websites, websites providing real-time price quotations for different types of markets, as well as sites providing various other services. End users can access websites on a range of devices, including desktop and laptop computers, tablet computers, smartphones and smart TVs.

A web browser (commonly referred to as a browser) is a software user agent for accessing information on the World Wide Web. To connect to a website's server and display its pages, a user needs to have a web browser program. This is the program that the user runs to download, format, and display a web page on the user's computer.

In addition to allowing users to find, display, and move between web pages, a web browser will usually have features like keeping bookmarks, recording history, managing cookies (see below), and home pages and may have facilities for recording passwords for logging into websites.

The most popular browsers are Chrome, Safari, Edge, and Firefox.

A Web server is server software, or hardware dedicated to running said software, that can satisfy World Wide Web client requests. A web server can, in general, contain one or more websites. A web server processes incoming network requests over HTTP and several other related protocols.

The primary function of a web server is to store, process and deliver web pages to clients.^[51] The communication between client and server takes place using the Hypertext Transfer Protocol (HTTP). Pages delivered are most frequently HTML documents, which may include images, style sheets and scripts in addition to the text content.

A user agent, commonly a web browser or web crawler, initiates communication by making a request for a specific resource using HTTP and the server responds with the content of that resource or an error message if unable to do so. The resource is typically a real file on the server's secondary storage, but this is not necessarily the case and depends on how the webserver is implemented.

While the primary function is to serve content, full implementation of HTTP also includes ways of receiving content from clients. This feature is used for submitting web forms, including uploading of files.

Many generic web servers also support server-side scripting using Active Server Pages (ASP), PHP (Hypertext Preprocessor), or other scripting languages. This means that the behaviour of the webserver can be scripted in separate files, while the actual server software remains unchanged. Usually, this function is used to generate HTML documents dynamically ("on-the-fly") as opposed to returning static documents. The former is primarily used for retrieving or modifying information from databases. The latter is typically much faster and more easily cached but cannot deliver dynamic content.

Web servers can also frequently be found embedded in devices such as printers, routers, webcams and serving only a local network. The web server may then be used as a part of a system for monitoring or administering the device in question. This usually means that no additional software has to be installed on the client computer since only a web browser is required (which now is included with most operating systems).

Optical networking is a sophisticated infrastructure that utilizes optical fiber to transmit data over long distances, connecting countries, cities, and even private residences. The technology uses optical microsystems like tunable lasers, filters, attenuators, switches, and wavelength-selective switches to manage and operate these networks.^[52][53]

The large quantity of optical fiber installed throughout the world at the end of the twentieth century set the foundation of the Internet as it’s used today. The information highway relies heavily on optical networking, a method of sending messages encoded in light to relay information in various telecommunication networks.^[54]

The Advanced Research Projects Agency Network (ARPANET) was one of the first iterations of the Internet, created in collaboration with universities and researchers 1969.^{[55][56][57][58]} However, access to the ARPANET was limited to researchers, and in 1985, the National Science Foundation founded the National Science Foundation Network (NSFNET), a program that provided supercomputer access to researchers.^[58]

Limited public access to the Internet led to pressure from consumers and corporations to privatize the network. In 1993, the US passed the National Information Infrastructure Act, which dictated that the National Science Foundation must hand over control of the optical capabilities to commercial operators.^[59][60]

The privatization of the Internet and the release of the World Wide Web to the public in 1993 led to an increased demand for Internet capabilities. This spurred developers to seek solutions to reduce the time and cost of laying new fiber and increase the amount of information that can be sent on a single fiber, in order to meet the growing needs of the public.^{[61][62][63][64]}

An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit card numbers.

Cookies perform essential functions in the modern web. Perhaps most importantly, authentication cookies are the most common method used by web servers to know whether the user is logged in or not, and which account they are logged in with. Without such a mechanism, the site would not know whether to send a page containing sensitive information or require the user to authenticate themselves by logging in. The security of an authentication cookie generally depends on the security of the issuing website and the user's web browser, and on whether the cookie data is encrypted. Security vulnerabilities may allow a cookie's data to be read by a hacker, used to gain access to user data, or used to gain access (with the user's credentials) to the website to which the cookie belongs (see cross-site scripting and cross-site request forgery for examples).^[65]

Tracking cookies, and especially third-party tracking cookies, are commonly used as ways to compile long-term records of individuals' browsing histories – a potential privacy concern that prompted European^[66] and U.S. lawmakers to take action in 2011.^[67][68] European law requires that all websites targeting European Union member states gain "informed consent" from users before storing non-essential cookies on their device.

Google Project Zero researcher Jann Horn describes ways cookies can be read by intermediaries, like Wi-Fi hotspot providers. When in such circumstances, he recommends using the browser in private browsing mode (widely known as Incognito mode in Google Chrome).^[69]

A web search engine or Internet search engine is a software system that is designed to carry out web search (Internet search), which means to search the World Wide Web in a systematic way for particular information specified in a web search query. The search results are generally presented in a line of results, often referred to as search engine results pages (SERPs). The information may be a mix of web pages, images, videos, infographics, articles, research papers, and other types of files. Some search engines also mine data available in databases or open directories. Unlike web directories, which are maintained only by human editors, search engines also maintain real-time information by running an algorithm on a web crawler. Internet content that is not capable of being searched by a web search engine is generally described as the deep web.

Deep web diagram

Deep web vs surface web

Surface Web & Deep Web

The deep web,^[70] invisible web,^[71] or hidden web^[72] are parts of the World Wide Web whose contents are not indexed by standard web search engines. The opposite term to the deep web is the surface web, which is accessible to anyone using the Internet.^[73] Computer scientist Michael K. Bergman is credited with coining the term deep web in 2001 as a search indexing term.^[74]

The content of the deep web is hidden behind HTTP forms,^[75][76] and includes many very common uses such as web mail, online banking, and services that users must pay for, and which is protected by a paywall, such as video on demand, some online magazines and newspapers, among others.

The content of the deep web can be located and accessed by a direct URL or IP address and may require a password or other security access past the public website page.

A web cache is a server computer located either on the public Internet or within an enterprise that stores recently accessed web pages to improve response time for users when the same content is requested within a certain time after the original request. Most web browsers also implement a browser cache by writing recently obtained data to a local data storage device. HTTP requests by a browser may ask only for data that has changed since the last access. Web pages and resources may contain expiration information to control caching to secure sensitive data, such as in online banking, or to facilitate frequently updated sites, such as news media. Even sites with highly dynamic content may permit basic resources to be refreshed only occasionally. Web site designers find it worthwhile to collate resources such as CSS data and JavaScript into a few site-wide files so that they can be cached efficiently. Enterprise firewalls often cache Web resources requested by one user for the benefit of many users. Some search engines store cached content of frequently accessed websites.

For criminals, the Web has become a venue to spread malware and engage in a range of cybercrime, including (but not limited to) identity theft, fraud, espionage, and intelligence gathering.^[77] Web-based vulnerabilities now outnumber traditional computer security concerns,^[78][79] and as measured by Google, about one in ten web pages may contain malicious code.^[80] Most web-based attacks take place on legitimate websites, and most, as measured by Sophos, are hosted in the United States, China and Russia.^[81] The most common of all malware threats is SQL injection attacks against websites.^[82] Through HTML and URIs, the Web was vulnerable to attacks like cross-site scripting (XSS) that came with the introduction of JavaScript^[83] and were exacerbated to some degree by Web 2.0 and Ajax web design that favours the use of scripts.^[84] In one 2007 estimate, 70% of all websites are open to XSS attacks on their users.^[85] Phishing is another common threat to the Web. In February 2013, RSA (the security division of EMC) estimated the global losses from phishing at $1.5 billion in 2012.^[86] Two of the well-known phishing methods are Covert Redirect and Open Redirect.

Proposed solutions vary. Large security companies like McAfee already design governance and compliance suites to meet post-9/11 regulations,^[87] and some, like Finjan Holdings have recommended active real-time inspection of programming code and all content regardless of its source.^[77] Some have argued that for enterprises to see Web security as a business opportunity rather than a cost centre,^[88] while others call for "ubiquitous, always-on digital rights management" enforced in the infrastructure to replace the hundreds of companies that secure data and networks.^[89] Jonathan Zittrain has said users sharing responsibility for computing safety is far preferable to locking down the Internet.^[90]

Every time a client requests a web page, the server can identify the request's IP address. Web servers usually log IP addresses in a log file. Also, unless set not to do so, most web browsers record requested web pages in a viewable history feature, and usually cache much of the content locally. Unless the server-browser communication uses HTTPS encryption, web requests and responses travel in plain text across the Internet and can be viewed, recorded, and cached by intermediate systems. Another way to hide personally identifiable information is by using a virtual private network. A VPN encrypts traffic between the client and VPN server, and masks the original IP address, lowering the chance of user identification.

When a web page asks for, and the user supplies, personally identifiable information—such as their real name, address, e-mail address, etc. web-based entities can associate current web traffic with that individual. If the website uses HTTP cookies, username, and password authentication, or other tracking techniques, it can relate other web visits, before and after, to the identifiable information provided. In this way, a web-based organization can develop and build a profile of the individual people who use its site or sites. It may be able to build a record for an individual that includes information about their leisure activities, their shopping interests, their profession, and other aspects of their demographic profile. These profiles are of potential interest to marketers, advertisers, and others. Depending on the website's terms and conditions and the local laws that apply information from these profiles may be sold, shared, or passed to other organizations without the user being informed. For many ordinary people, this means little more than some unexpected emails in their inbox or some uncannily relevant advertising on a future web page. For others, it can mean that time spent indulging an unusual interest can result in a deluge of further targeted marketing that may be unwelcome. Law enforcement, counterterrorism, and espionage agencies can also identify, target, and track individuals based on their interests or proclivities on the Web.

Social networking sites usually try to get users to use their real names, interests, and locations, rather than pseudonyms, as their executives believe that this makes the social networking experience more engaging for users. On the other hand, uploaded photographs or unguarded statements can be identified to an individual, who may regret this exposure. Employers, schools, parents, and other relatives may be influenced by aspects of social networking profiles, such as text posts or digital photos, that the posting individual did not intend for these audiences. Online bullies may make use of personal information to harass or stalk users. Modern social networking websites allow fine-grained control of the privacy settings for each posting, but these can be complex and not easy to find or use, especially for beginners.^[91] Photographs and videos posted onto websites have caused particular problems, as they can add a person's face to an online profile. With modern and potential facial recognition technology, it may then be possible to relate that face with other, previously anonymous, images, events, and scenarios that have been imaged elsewhere. Due to image caching, mirroring, and copying, it is difficult to remove an image from the World Wide Web.

Web standards include many interdependent standards and specifications, some of which govern aspects of the Internet, not just the World Wide Web. Even when not web-focused, such standards directly or indirectly affect the development and administration of websites and web services. Considerations include the interoperability, accessibility and usability of web pages and web sites.

Web standards, in the broader sense, consist of the following:

• Recommendations published by the World Wide Web Consortium (W3C)^[92]
• "Living Standard" made by the Web Hypertext Application Technology Working Group (WHATWG)
• Request for Comments (RFC) documents published by the Internet Engineering Task Force (IETF)^[93]
• Standards published by the International Organization for Standardization (ISO)^[94]
• Standards published by Ecma International (formerly ECMA)^[95]
• The Unicode Standard and various Unicode Technical Reports (UTRs) published by the Unicode Consortium^[96]
• Name and number registries maintained by the Internet Assigned Numbers Authority (IANA)^[97]

Web standards are not fixed sets of rules but are constantly evolving sets of finalized technical specifications of web technologies.^[98] Web standards are developed by standards organizations—groups of interested and often competing parties chartered with the task of standardization—not technologies developed and declared to be a standard by a single individual or company. It is crucial to distinguish those specifications that are under development from the ones that already reached the final development status (in the case of W3C specifications, the highest maturity level).

There are methods for accessing the Web in alternative mediums and formats to facilitate use by individuals with disabilities. These disabilities may be visual, auditory, physical, speech-related, cognitive, neurological, or some combination. Accessibility features also help people with temporary disabilities, like a broken arm, or ageing users as their abilities change.^[99] The Web is receiving information as well as providing information and interacting with society. The World Wide Web Consortium claims that it is essential that the Web be accessible, so it can provide equal access and equal opportunity to people with disabilities.^[100] Tim Berners-Lee once noted, "The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect."^[99] Many countries regulate web accessibility as a requirement for websites.^[101] International co-operation in the W3C Web Accessibility Initiative led to simple guidelines that web content authors as well as software developers can use to make the Web accessible to persons who may or may not be using assistive technology.^[99][102]

The W3C Internationalisation Activity assures that web technology works in all languages, scripts, and cultures.^[103] Beginning in 2004 or 2005, Unicode gained ground and eventually in December 2007 surpassed both ASCII and Western European as the Web's most frequently used character map.^[104] Originally RFC 3986 allowed resources to be identified by URI in a subset of US-ASCII.

RFC 3987 allows more characters—any character in the Universal Character Set—and now a resource can be identified by IRI in any language.^[105]

• Berners-Lee, Tim; Bray, Tim; Connolly, Dan; Cotton, Paul; Fielding, Roy; Jeckle, Mario; Lilley, Chris; Mendelsohn, Noah; Orchard, David; Walsh, Norman; Williams, Stuart (15 December 2004). "Architecture of the World Wide Web, Volume One". W3C. Version 20041215.
• Berners-Lee, Tim (August 1996). "The World Wide Web: Past, Present and Future". W3C.
• Brügger, Niels, ed, Web25: Histories from the first 25 years of the World Wide Web (Peter Lang, 2017).
• Fielding, R.; Gettys, J.; Mogul, J.; Frystyk, H.; Masinter, L.; Leach, P.; Berners-Lee, T. (June 1999). "Hypertext Transfer Protocol – HTTP/1.1". Request For Comments 2616. Information Sciences Institute.
• Niels Brügger, ed. Web History (2010) 362 pages; Historical perspective on the World Wide Web, including issues of culture, content, and preservation.
• Polo, Luciano (2003). "World Wide Web Technology Architecture: A Conceptual Analysis". New Devices.
• Skau, H.O. (March 1990). "The World Wide Web and Health Information". New Devices.

Wikimedia Commons has media related to World Wide Web.

Wikibooks has a book on the topic of: Nets, Webs and the Information Infrastructure

• The first website
• Early archive of the first Web site
• Internet Statistics: Growth and Usage of the Web and the Internet
• Living Internet A comprehensive history of the Internet, including the World Wide Web
• World Wide Web Consortium (W3C)
• W3C Recommendations Reduce "World Wide Wait"
• World Wide Web Size Daily estimated size of the World Wide Web
• Antonio A. Casilli, Some Elements for a Sociology of Online Interactions
• The Erdős Webgraph Server Archived 1 March 2021 at the Wayback Machine offers weekly updated graph representation of a constantly increasing fraction of the WWW
• The 25th Anniversary of the World Wide Web Archived 11 July 2021 at the Wayback Machine is an animated video produced by USAID and TechChange which explores the role of the WWW in addressing extreme poverty

Webcomic by J. D. Frazer

This article is about the webcomic titled User Friendly. For the term used generically, see Usability. For other uses, see User Friendly (disambiguation).

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User Friendly
An example of a User Friendly comic strip
Author(s)	J. D. Frazer, a.k.a. "Illiad"
Website	www.userfriendly.org
Current status/schedule	Completed
Launch date	November 17, 1997 (1997-11-17)[# 1]
End date	November 21, 2010 (2010-11-21)
Genre(s)	Technology and geek humor

User Friendly was a webcomic written by J. D. Frazer, also known by his pen name Illiad. Starting in 1997, the strip was one of the earliest webcomics to make its creator a living. The comic is set in a fictional internet service provider and draws humor from dealing with clueless users and geeky subjects. The comic ran seven days a week until 2009, when updates became sporadic, and since 2010 it had been in re-runs only. The webcomic was shut down in late February 2022, after an announcement from Frazer.^[1]

Premise

[edit]

User Friendly is set inside a fictional ISP, Columbia Internet.^[2] According to reviewer Eric Burns, the strip is set in a world where "[u]sers were dumbasses who asked about cupholders that slid out of their computers, marketing executives were perverse and stupid and deserved humiliation, bosses were clueless and often naively cruel, and I.T. workers were somewhat shortsighted and misguided, but the last bastion of human reason... Every time we see Greg working, it's to deal with yet another annoying, self-important clueless user who hasn't gotten his brain around the digital world".^[3] Although mostly gag-a-day, the comic often had ongoing running arcs and occasionally continuing character through-lines.

Cast

[edit]

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A.J., Illiad's alter ego,^[4] represents "the creative guy" in the strip, maintaining and designing websites. As a web designer, he's uncomfortably crammed in that tiny crevice between the techies and the marketing people. This means he's not disliked by anyone, but they all look at him funny from time to time. A.J. is shy and sensitive, loves most computer games and nifty art, and has a big-brother relationship with the Dust Puppy. A.J. is terrified of grues and attempts to avoid them.^{[# 2]} He was released from the company on two separate occasions but returned shortly thereafter.

In the strip as of September 16, 2005, he and Miranda (another character) are dating. They also have previously dated, but split up over a misunderstanding.

The Chief is Columbia Internet's CEO. He is the leader of the techies and salespeople.

Illiad based the character on a former boss, saying, "The Chief is based on my business mentor. He was the vice president that I reported to back in the day. The Chief, like my mentor, is tall (!) and thin and sports a bushy ring around a bald crown, plus a very thick moustache." The Chief bears a superficial resemblance to the Pointy-Haired Boss of Dilbert fame. However, Illiad says that The Chief was not inspired by the Dilbert character.^{[# 3]} His personality is very different from the PHB, as well: he manages in the laissez-faire style, as opposed to the Marketing-based, micro-managing stance of the PHB. He has encouraged the office to standardise on Linux (much to Stef's chagrin).^{[# 4]}

Born in a server from a combination of dust, lint, and quantum events, the Dust Puppy looks similar to a ball of dust and lint, with eyes, feet and an occasional big toothy smile. He was briefly absent from the strip after accidentally being blown with compressed air while sleeping inside a dusty server.

Although the Dust Puppy is very innocent and unworldly, he plays a superb game of Quake. He also created an artificial intelligence named Erwin, with whom he has been known to do occasional song performances (or filks).

Dust Puppy is liked by most of the other characters, with the exceptions of Stef and the Dust Puppy's evil nemesis, the Crud Puppy.

First appearance December 3, 1997.^{[# 5]}

Crud Puppy (Lord Ignatius Crud)^{[# 6]} is the evil twin, born from the crud in Stef's keyboard; he is the nemesis of the Dust Puppy and sometimes takes the role of "bad guy" in the series. Examples include being the attorney/legal advisor of both Microsoft and then AOL or controlling a "Thing" suit in the Antarctic. He is most often seen in later strips in an Armani suit, usually sitting at the local bar with Cthulhu. The Crud Puppy first appeared in the strip on February 24, 1998.^{[# 7]}

Erwin first appeared in the January 25, 1998 strip. Erwin is a highly advanced Artificial Intelligence (AI) created overnight during experimentation in artificial intelligence by the Dust Puppy, who was feeling kind of bored. Erwin is written in COBOL^{[# 8]} because Dust Puppy "lost a bet".^{[# 9]} Erwin passes the Turing test with flying colours, and has a dry sense of humour. He is an expert on any subject that is covered on the World Wide Web, such as Elvis sightings and alien conspiracies. Erwin is rather self-centered, and he is fond of mischievous pranks.

Originally, Erwin occupied the classic "monitor and keyboard" type computer with an x86 computer architecture, but was later given such residences as an iMac, a Palm III, a Coleco Adam on Mir, a Furby, a nuclear weapon guidance system, an SGI O2, a Hewlett-Packard Calculator (with reverse Polish notation, which meant that Erwin talked like Yoda for weeks afterward), a Lego Mindstorms construction, a Tamagotchi, a Segway, an IBM PC 5150, a Timber Wolf-class BattleMech,^{[# 10]} and an Internet-equipped toilet (with Dust Puppy being the toilet brush), as a punishment for insulting Hastur.

Greg is in charge of Technical Support in the strip. In other words, he's the guy that customers whine to when something goes wrong, which drives him nuts. He blows off steam by playing visceral games and doing bad things to the salespeople. He's not a bad sort, but his grip on his sanity hovers somewhere between weak and non-existent, and he once worked for Microsoft Quality Assurance.

Mike is the System Administrator of the strip and is responsible for the smooth running of the network at the office. He's bright but prone to fits of anxiety. His worst nightmare is being locked in a room with a sweaty Windows 95 programmer and no hacking weapons in sight.^[5] He loves hot ramen straight out of a styrofoam cup.

Miranda is a trained systems technologist, an experienced UNIX sysadmin, and very, very female. Her technical abilities unnerve the other techs, but her obvious physical charms compel them to stare at her, except for Pitr, who is convinced she is evil. Although she has few character flaws, she does express sadistic tendencies, especially towards marketers and lusers. Miranda finds Dust Puppy adorable.

She and A.J. are dating as of September 16, 2005, although she was previously frustrated by his inability to express himself and his love for her. This comes after years of missed opportunities and misunderstandings, such as when A.J. poured his feelings into an email and Miranda mistook it for the ILOVEYOU email worm and deleted it unread.^[6]

Pitr is the administrator of the Columbia Internet server and a self-proclaimed Linux guru. He suddenly began to speak with a fake Slavic accent as part of his program to "Become an Evil Genius." He has almost succeeded in taking over the planet several times. His sworn enemy is Sid, who seems to outdo him at every turn. Pitr's achievements include: making the world's (second) strongest coffee, merging Coca-Cola, Pepsi into Pitr-Cola and making Columbia Internet millions with a nuclear weapon purchased from Russia, and the infamous Vigor text editor. He briefly worked for Google, nearly succeeding in world domination, but was released from there and returned to Columbia Internet. Despite his vast efforts to become the ultimate evil character, his lack of illheartedness prevents him from reaching such achievement.

Sid is the oldest of the geeks and very knowledgeable. His advanced age gives him the upper hand against Pitr, whom he has outdone on several occasions, including in a coffee-brewing competition and in a round of Jeopardy! that he hacked in his own favor. Unlike Pitr, he has no ambitions for world domination per se, but he is a friend of Hastur and Cthulhu (based on the H. P. Lovecraft Mythos characters). He was hired in September 2000 and he had formerly worked for Hewlett-Packard, with ten years' experience^{[# 11]} It is his habit, unlike the other techs, to dress to a somewhat professional degree; when he first came to work, Smiling Man, the head accountant, expressed shock at the fact that Sid was wearing his usual blue business suit.^{[# 12]} He is also a fan of old technology, having grown up in the age of TECO, PDP-6es, the original VT100, FORTRAN, IBM 3270 and the IBM 5150; one could, except for the decent taste in clothing, categorise him as a Real Programmer. He was once a cannabis smoker,^{[# 13]} as contrasted with the rest of the technological staff, who prefer caffeine (Greg in the form of cola, Miranda in the form of espresso). This had the unfortunate effect of causing lung cancer and he was treated by an oncologist.^{[# 14]} He has since recovered from the cancer and was told he has another 20 years or so to live.

Sid Dabster's beautiful daughter. The character appeared for the first time in the strip of Aug. 30, 2001.^{[# 15]} Pearl is often seen getting the better of the boys. She is the antagonist of Miranda, and occasionally the object of Pitr's affections, much to the chagrin of Sid. Some people (both in strip and in the real world) wrongly assume that the character was named after the scripting language PERL. While this may be the true intention of the author, in the script timeline, is shown to be an error based on wordplay.^{[# 16]}

The Smiling Man is the company comptroller. He is in charge of accounts, finances, and expenditures. He smiles all day for no reason. This in itself is enough to terrify most normal human beings (even via phone). However, the Dust Puppy, the "Evilphish", a delirious Stef, and a consultant in a purple suit have managed to get him to stop smiling first. His favourite wallpaper is a large, complex, and utterly meaningless spreadsheet.

Stef is the strip's Corporate Sales Manager. He runs most of the marketing efforts within the firm, often selling things before they exist. He is a stereotypical marketer, with an enormous ego and a condescending attitude toward the techies; they detest him and frequently retaliate with pranks. He sucks at Quake, even once managing to die at the startup screen in Quake III Arena;^{[# 17]} in addition, he manages to die by falling into lava in any game that contains it, including games where it is normally impossible to step in said lava.^{[# 18]} Although he admires Microsoft and frequently defends their marketing tactics, infuriating the techies, he has a real problem with Microsoft salesmen, probably because they make much more money than he does. His attitude towards women is decidedly chauvinist; he lusts after Miranda who will not have anything to do with him. Stef is definitely gormless, as demonstrated on January 14, 2005.^{[# 19]}

In a 2008 article, reviewer Eric Burns said that as best he could tell, Frazer had produced strips seven days a week, without missing an update for, at that time, almost 11 years.^[3] Frazer would draw several days' worth of comics in advance, but the Sunday comic – based on current events and in color – was always drawn for immediate release and did not relate to the regular storyline.^{[citation needed]}

The website for User Friendly included other features such as Link of the Day and Iambe Intimate & Interactive, a weekly editorial written under the pseudonym "Iambe".^[7]

In late 1999, User Friendly and Sluggy Freelance swapped a character (A.J. and Torg).^{[citation needed]}

The strip and Loki Software teamed up for player skin and custom level contest for Quake III Arena in 2000.^[8] A Flash cartoon based on the series was also produced.^[9][10]

J. D. Frazer was born in 1969.^[11] He began his career in law enforcement and served as a corrections officer,^[12] hoping eventually to join the Royal Canadian Mounted Police, but he changed his mind, leaving law enforcement to pursue more creative endeavours.^[13] He worked as a game designer, production manager, art director, project manager, Web services manager, writer, creative director, and cartoonist.^[14] As of 2014^[update] he lives in Vancouver, British Columbia, Canada.^[5]

Frazer started writing User Friendly in 1997.^[2] According to Frazer, he started cartooning at age 12. He had tried to get into cartooning through syndicates with a strip called Dust Puppies, but it was rejected by six syndicates. Later, while working at an ISP, he drew some cartoons which his co-workers enjoyed. He then drew a month's worth of cartoons and posted them online. After that, he quit his job and then worked on the comic.^[15]

Writer Xavier Xerxes said that in the very early days of webcomics, Frazer was probably one of the bigger success stories and was one of the first to make a living from a webcomic.^[16] Eric Burns attributed initial success of the comic to the makeup of the early internet, saying, "In 1997, a disproportionate number of internet users... were in the I.T. Industry. When User Friendly began gathering momentum, there wasn't just little to nothing like it on the web -- it appealed and spoke to a much larger percentage of the internet reading audience than mainstream society would support outside of that filter.... in the waning years of the 20th Century, it was a safe bet that if someone had an internet connection in the first place, they'd find User Friendly funny."^[3]

On April Fools' Day 1999, the site appeared to be shut down permanently after a third party sued.^[17][18] In future years, the April 1st cartoon referenced back to the disruption that was caused.^[19][20]

In a 2001 interview, Frazer said that he was not handling fame well, and pretended not to be famous in order to keep his life normal. He said that his income came from sponsorship, advertising, and sales of printed collections.^[15] These compilations have been published by O'Reilly Media.^[21]

Since 2000, User Friendly had been published in a variety of newspapers, including The National Post in Canada and the Linux Journal magazine.^[22]

In a 2001 interview, Frazer estimated that about 40% of strip ideas came from reader submissions, and occasionally he would get submissions that he would use "unmodified".^[23] He also said that he educated himself on the operating system BSD in order to make informed jokes about it.^[15]

In 2009, Frazer was found to be copying punchlines found in the MetaFilter community. After one poster found a comment on MetaFilter that was similar to a User Friendly comic, users searched and found several other examples.^[24] Initially, Frazer posted on MetaFilter saying "I get a flurry of submissions and one-liners every week, and I haven't checked many of them at all, because I rarely had to in the past" but later admitted that he had taken quotes directly from the site.^[25][24] On his website, Frazer said, "I offered no attribution or asked for permission [for these punchlines], over the last couple of years I've infringed on the expression of ideas of some (who I think are) clever people. Plagiarized. My hypocrisy seems to know no bounds, as an infamous gunman was once heard saying. I sincerely apologize to my readers and to the original authors. I offer no excuses and accept full blame and responsibility. As a result, I'll be modifying the cartoons in question. No, it won't happen again. Yes, I've immersed myself in mild acid."^[26]

While published books still contain at least one cartoon with a punchline taken from MetaFilter, Frazer has removed these cartoons from the website, or updated them to quote and credit the source of the punchlines, and fans searched through the archives to ensure that none of the other punchlines have been plagiarized.^[27]

The strip went on hiatus from June 1, 2009^{[# 20]} to August 2009 for personal reasons.^{[# 21]} In this period, previous strips were re-posted.

A second hiatus lasted from December 1, 2009 until August 1, 2010, again for personal reasons. New cartoons, supplied by the community as part of a competition, started to appear as of August 2, 2010.^{[# 22]}

From November 1, 2010 through November 21, 2010, Illiad published a special "Remembrance Day story arc", and stated that it is "vague and at this point random" what will happen to the strip afterwards, that "going daily again is highly unlikely", but that "there are still many stories that I want to tell through UF, over time".^{[# 23]} Since then, previous comics have been re-posted on a daily basis.

After the de facto stop of publishing new content, three one-off comics commemoration special occasions were published:

• 19/03-2011:^{[# 24]} The Fukushima nuclear disaster
• 09/10-2011:^{[# 25]} The death of Steve Jobs
• 01/01-2012:^{[# 26]} The death of Dennis Ritchie

On 24 February 2022, Illiad announced that the website would be shut down soon, "at the end of this month. If not, it won't be much later than that."^[28]

At approximately midnight PST on the evening of 28 February 2022, the website was shut down.

User Friendly has received mixed reviews over the years.

In a 2008 review, Eric Burns of Websnark called it a "damned good comic strip", but felt it had several problems. Burns felt that the strip had not evolved in several years, saying "his strip is exactly the same today as it was in 1998... the same characters, the same humor, the same punchlines, the same punching bags as before." Burns said that characters learn no lessons, and that "[i]f Frazer uses copy and paste to put his characters in, he's been using the same clip art for the entire 21st century." Burns also criticised the stereotypical depiction of idiotic computer users as outdated. But fundamentally, Burns found the strip funny, saying anyone who had worked IT would likely find it funny, and even those who had not will find something in it amusing. Burns felt that some criticism of User Friendly came from seeing it as general webcomic, rather than one targeted at a specific audience of old-school IT geeks, and he considered that the targeted approach was a good business model.^[3]

Writer T Campbell declared JD Frazer's work as "ow[ing] a heavy debt to [Scott] Adams, but his 'nerdcore' was a purer sort: the jokes were often for nerds ONLY-- NO NON-TECHIES ALLOWD [sic]." He continued "He wasn't the first webtoonist to target his audience so precisely, but he was the first to do it on a daily schedule, and that kind of single-minded dedication is something most techies could appreciate. User Friendly set the tone for nerdcore strips to follow."^[29] Time magazine called User Friendly "a strip in the wry, verbal vein of Doonesbury...the humor is a combination of pop culture references and inside jokes straight outta the IT department."^[30] The strip was among the most notable of a wave of similar strips, including Help Desk by Christopher B. Wright,^[31] General Protection Fault by Jeffrey T. Darlington,^[32] The PC Weenies by Krishna Sadasivam,^[33] Geek & Poke by Oliver Widder,^[34] Working Daze by John Zakour, and The Joy of Tech by Liza Schmalcel and Bruce Evans.

Comic writer and artist Joe Zabel said that User Friendly "may be one of the earliest webcomics manifestation of the use of templates... renderings of the characters that are cut and pasted directly into the comic strip... I think the main significance of User Friendly is that in 1997 it was really, really crude in every respect. Horrible artwork, terrible storyline, zilch characterization, and extremely dull, obvious jokes. And yet it was a smash hit! I think this demonstrates that the public will embrace just about anything if it's free and the circumstances are right. And it indicates that new internet users of the time were really hungry, downright starving, for entertainment.... his current work [speaking in 2005] is comparatively slick and professional. But I suspect that his early work had enormous influence, because it encouraged thousands of people with few skills and little talent to jump into the webcomics field." Zabel also credited User Friendly's success in part to its "series mascot", Dust Puppy, saying that "the popular gag-a-day cartoons almost always have some kind of mascot."^[29]

The webcomic Penny Arcade produced a strip in 1999 just to criticise Frazer, saying "people will pass up steak once a week for crap every day."^[35] They also criticized the commercialism of the enterprise.^[36] By contrast, CNET included it on 2007 a list of "sidesplitting tech comics",^[33] Mashable included it in a 2009 list of the 20 best webcomics^[2] and Polygon listed it as one of the most influential webcomics of all time in 2018.^[37] It has also been noted by FromDev,^[38] Brainz,^[39] RiskOptics,^[40] DondeQ2,^[41] and Pingdom.^[31] CBR.com concluded the comic had aged poorly in a 2023 rundown.^[42]

Lawrence I. Charters appreciated the nature of the titles used for the published books.^[43] Francis Glassborow cited the specificity of the humour,^[44] which also lead Retro Activity to find the strip "difficult to recommend" along with the limited art style.^[45] Mike Kaltschnee also mentioned the weakness of the art, but was impressed at Illiad maintaining publication of a strip every day.^[46] "Webcomics: The Influence and Continuation of the Comix Revolution" described how the strip represented the counter-cultural aspects of the open-source software movement.^[47] Dustin Puryear observed how the strip represents the conflicts between the computer literate and newer less informed users.^[48] Christine Moellenberndt wrote about the online community spawned around the comic strip.^[49]

In 2007, User Friendly was part of an exhibit at The Museum of Comic and Cartoon Art called Infinite Canvas: The Art of Webcomics.^[50]

Several cartoon compilations have been published:

• User Friendly, v1.0, Plan Nine Publishing, 2002, ISBN 1-929462-39-5 (collects earlier strips)
• User Friendly, O'Reilly, 1999, ISBN 1-56592-673-0 January 25, 1998 Archived July 5, 2013, at archive.today – December 25, 1998 (misses out December 20 Archived November 13, 2005, at the Wayback Machine and probably some others)
• Evil Geniuses in a Nutshell, O'Reilly, 2000, ISBN 1-56592-861-X January 3, 1999 – December 11, 1999
• The Root of All Evil, O'Reilly, 2001, ISBN 0-596-00193-2 January 1, 2000 – December 31, 2000
• Even Grues Get Full, O'Reilly, 2003, ISBN 0-596-00566-0 January 1, 2001 – November 17, 2001
• User Friendly – Die Deutsche Dialekt-Ausgabe (translation to several German dialects) ISBN 3-89721-380-X
• Ten Years of UserFriendly.Org, Manning Dec 2008, ISBN 978-1-935182-12-2 a 1000-page hardback collection of every script with some comments by the author.

• Frazer, JD ‘Illiad’, User Friendly (Website), archived from the original on August 1, 2001, retrieved September 4, 2001.
• UFies (User Friendly users and fans Website).
• User Friendly comic archive on Archive.org